KYC — Know Your Customer Policy

Last updated: May 29, 2026

All licensed online casinos are required by their regulators to verify the identity of players before processing withdrawals. This process is known as Know Your Customer (KYC) and exists to prevent fraud, money laundering, and underage gambling.

Why KYC Matters: KYC protects both players and operators. A verified account processes withdrawals faster and faces fewer payment holds. Players who complete KYC before their first withdrawal avoid delays of 24–72 hours that commonly affect unverified accounts.

Documents Typically Required:

Government-issued photo ID (passport or driver's licence)
Proof of address dated within 90 days (utility bill or bank statement)
Proof of payment method (bank statement or card photo)

Our Recommendation: Complete verification within 24 hours of registering at any new casino — before your first deposit. This eliminates the most common cause of withdrawal delays and ensures your first cashout moves at advertised speed.

Questions? Visit our support page for guidance on KYC at specific casinos.